Policies

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• *All Parts that are ordered for a recovery case are non-refundable*
• *Assessment Policy: All Assessments are non refundable the results are supplied over the telephone by one of our engineers. There is no written assessments available for this service.
• *Forensic Policy: All Forensic Assessments along with Forensic Data Recovery are non-refundable and not backed by our No Data No Charge Guarantee*
• *Damaged Hard Drive Policy: Your hard drive will be recovered and placed on a brand new USB external hard drive which will be made available for pick up or we will send the recovered data back to you by courier. We don't send back the original damaged hard drive this drive is recycled after 48 hours by crushing the original drive after the drive has been picked up from our office or confirmation of drive being received by courier.
• *Encrypted Drive Policy: All hard drive, ssd, and eMMC drives if data has been encrypted by bitlocker or other encryption methods your data will be returned to you in a encrypted state. We are not responsible to decrypt the data. Hence all cases will be deemed as succesful on completion and not backed by our No Data No Charge Guarantee*.
• *Custom XOR Programming: All Custom XOR Programming are non-refundable and is not backed by our No Data No Charge Guarantee*
• *Old Hard Drive Policy: Maxtor, Quantum Fireball Series hard drives are not backed by our No Data No Charge Guarantee*
• *Dropped Hard Drive Policy: All dropped hard drives are not backed by our No Data No Charge Guarantee*
• *Mobile Phone Repair And Recovery Policy: All cases are not backed by our No Data No Charge Guarantee*
• *Open Hard Drive Policy: All previously opened hard drives are not backed by our No Data No Charge Guarantee*

Policies were last revised February 3, 2018