Policies

All Forensic Assessments along with Forensic Data Recovery are non-refundable and not backed by our No Data No Charge Guarantee*

Your hard drive will be recovered and placed on a brand new USB external hard drive which will be made available for pick up or we will send the recovered data back to you by courier. We don't send back the original damaged hard drive this drive is recycled after 48 hours by crushing the original drive after the drive has been picked up from our office or confirmation of drive being received by courier.

All hard drive, ssd, and eMMC drives if data has been encrypted by bitlocker or other encryption methods your data will be returned to you in a encrypted state. We are not responsible to decrypt the data. Hence all cases will be deemed as succesful on completion and not backed by our No Data No Charge Guarantee*.

Upon granting approval for us to commence your data recovery case, please be aware of the following:

1. Commencement of Work: Once we initiate the data recovery process based on your approval, our team immediately allocates resources, time, and expertise tailored to your specific case.

2. Non-Refundable Status: Given the nature of the work and the commitments made upon receiving your approval, all data recovery cases are deemed non-refundable once started. However, if for some reason we are not able to recover your data and your data recovery service meets our No Data No Charge Guarantee*, that guarantee will be activated for your case.

We appreciate your understanding of the value of our services and the work involved. Always ensure you provide clear instructions and consent when engaging with our team.

All Custom XOR Programming are non-refundable and is not backed by our No Data No Charge Guarantee*

Maxtor, Quantum Fireball Series, and following HGST Series HTS72323A7, HTS725050A7, HTS721010A9, HTS727575A9 hard drives are not backed by our No Data No Charge Guarantee*

1. Exclusion from Guarantee*:

• Fire-damaged hard drives are excluded from our "No Data, No Charge" guarantee due to the complexity, resource requirements, and time involved in the recovery process.

2. Non-Refundable Assessment Fee:

• A non-refundable assessment fee is required to evaluate fire-damaged devices and determine the feasibility of recovery.
• Assessment results and a recovery cost estimate were provided to the client during the process.

3. Approval and Payment:

• Recovery efforts commenced only after the client provided verbal approval of the estimate and payment was received.
• All fees related to the recovery process are non-refundable regardless of the outcome.
• By making payment, the client explicitly acknowledges that they have read, understood, and agreed to all terms and conditions outlined in this policy, including the Fire Damage Policy. These terms include, but are not limited to, timelines, costs, non-refundable fees, and exclusions from guarantees. Payment constitutes a binding agreement to these terms, which supersede any prior verbal or written communication.
• Recovery timelines for fire-damaged devices are typically quoted as 14 to 30 days but may extend significantly beyond this estimate due to the nature of the damage and complexity of the recovery process. The client agrees to allow the necessary time for thorough recovery efforts.
• It is the client’s responsibility to review these terms, which have been publicly available online since 2013 and are accessible at any time. No exceptions will be made to this policy.

4. No Guarantees on Recovery Outcomes:

• Due to the severe nature of fire damage, no guarantees can be made regarding the extent of data recovered.

5. Confidentiality:

• All recovered data is handled securely and in compliance with strict confidentiality standards.

6. Superseding Clause:

• This Fire Damage Policy supersedes and overrules any other policies, terms, or verbiage, whether written, verbal, or implied, that may appear on estimates, invoices, or other documentation related to fire-damaged data recovery.
• Specifically, the No Data, No Charge Guarantee Policy and Non-Refundable Policy clauses, commonly included at the bottom of invoices or used in standard data recovery cases, do not apply to fire-damaged recoveries.
• For fire-damaged devices, all payments and fees are non-refundable regardless of the outcome, and the exclusions and terms in this policy take full precedence.

All dropped hard drives are not backed by our No Data No Charge Guarantee*

A clicking hard drive often signals a mechanical failure within the drive itself. This can be caused by:

• Head crash: The read/write heads of the drive come into contact with the platters, causing physical damage
• Stiction: The heads become stuck to the platters.
• Motor failure: The motor that spins the platters fails, preventing the heads from accessing data.
• Other mechanical issues: Problems with the actuator arm, bearings, or other components.

These mechanical failures make data recovery significantly more complex.

Due to the increased complexity and time involved in recovering data from clicking hard drives, these cases are not covered by our standard "No Data, No Charge" guarantee*.

All cases are not backed by our No Data No Charge Guarantee*

Our commitment is to provide utmost quality in our data recovery services. To this end, we offer our "No Data, No Charge Guarantee*".

Qualifying Recovery: If we recover a minimum of 1 MB of data from your device, this will be deemed as a successful recovery, thus satisfying our "No Data, No Charge Guarantee*".

Device Qualification: Not all devices or cases may qualify for this guarantee. It's crucial to check with our team to determine if your specific device or situation qualifies for the "No Data, No Charge Guarantee*" to be applied.

All previously opened hard drives are not backed by our No Data No Charge Guarantee*

Please note that data recovery from RAID systems (RAID 0, 1, 2, 5, or 10) does not result in a bootable drive. The recovered data will be provided to you on a new storage device, and you will be responsible for reinstalling it onto your system.

Our RAID recovery service focuses solely on retrieving your lost data. We do not provide technical support for rebuilding your RAID array, reinstalling operating systems, or configuring your system to recognize the recovered data.

To ensure the successful restoration of your system, we recommend engaging a qualified IT professional or computer technician. They can assist you with:

• Rebuilding your RAID array with the recovered data.
• Reinstalling your operating system and any necessary applications.
• Configuring your system settings for optimal performance.