Policies

All Forensic Assessments along with Forensic Data Recovery are non-refundable and not backed by our No Data No Charge Guarantee*

Your hard drive will be recovered and placed on a brand new USB external hard drive which will be made available for pick up or we will send the recovered data back to you by courier. We don't send back the original damaged hard drive this drive is recycled after 48 hours by crushing the original drive after the drive has been picked up from our office or confirmation of drive being received by courier.

All hard drive, ssd, and eMMC drives if data has been encrypted by bitlocker or other encryption methods your data will be returned to you in a encrypted state. We are not responsible to decrypt the data. Hence all cases will be deemed as succesful on completion and not backed by our No Data No Charge Guarantee*.

Upon granting approval for us to commence your data recovery case, please be aware of the following:

1. Commencement of Work: Once we initiate the data recovery process based on your approval, our team immediately allocates resources, time, and expertise tailored to your specific case.

2. Non-Refundable Status: Given the nature of the work and the commitments made upon receiving your approval, all data recovery cases are deemed non-refundable once started. However, if for some reason we are not able to recover your data and your data recovery service meets our No Data No Charge Guarantee*, that guarantee will be activated for your case.

We appreciate your understanding of the value of our services and the work involved. Always ensure you provide clear instructions and consent when engaging with our team.

All Custom XOR Programming are non-refundable and is not backed by our No Data No Charge Guarantee*

Maxtor, Quantum Fireball Series, and following HGST Series HTS72323A7, HTS725050A7, HTS721010A9, HTS727575A9 hard drives are not backed by our No Data No Charge Guarantee*

Hard Drives that have been damaged from fire are not backed by our No Data No Charge Guarantee*

All dropped hard drives are not backed by our No Data No Charge Guarantee*

All cases are not backed by our No Data No Charge Guarantee*

Our commitment is to provide utmost quality in our data recovery services. To this end, we offer our "No Data, No Charge Guarantee*".

Qualifying Recovery: If we recover a minimum of 1 MB of data from your device, this will be deemed as a successful recovery, thus satisfying our "No Data, No Charge Guarantee*".

Device Qualification: Not all devices or cases may qualify for this guarantee. It's crucial to check with our team to determine if your specific device or situation qualifies for the "No Data, No Charge Guarantee*" to be applied.

All previously opened hard drives are not backed by our No Data No Charge Guarantee*